Are you looking for the opportunity to advance your technical and customer expertise? Are you results-driven, process-oriented, and enjoy developing relationships? Do you have a track record of helping customers in a Microsoft environment?
Cira Apps' mission is to empower business users to access accurate, up-to-date Microsoft 365 contacts and calendars on smartphones. We are looking for Customer Success Representatives to grow our team.
Our platforms are focused on B2B contact and calendar management software that works with Microsoft Exchange Online, Google Workspace, and multiple CRMs.
Cira Apps is looking for candidates to work remotely/hybrid who have well-developed problem-solving skills and can work both collaboratively and independently. The successful candidate will also:
The candidate will need to embrace the concept of being accountable for his or her actions and understand what is necessary to accomplish the work. This is a remote position, but we will strongly consider a hybrid position within the Austin, TX area.
You will be responding to email, phone, web chat sessions, and Zoom/Teams support sessions. Most requests are technical support inquiries from existing customers or prospects seeking sales and technical information.
After training you will need to start an eight-hour shift for work during US working hours.
Primary Responsibilities:
- Answering support calls and, when appropriate, escalate to developers.
- Engage with existing and prospective customers via a web-based chat system.
- Provide email replies to requests for support or sales information
- Enter and assign customer support tickets using our internal Helpdesk (including summarizing the -
customer’s issues).
- Complete technical administrative duties as required
- Schedule and attend customer support meetings
- Schedule and attend customer demo meetings to demonstrate how our solution works
- Follow-up with customers for existing support tickets to ensure customer success
Experience and Skill Requirements:
Workspace requirements:
A quiet work environment
Cira Apps is an equal opportunity employer